If you are having problems sending emails to your residents or contractors, you may need to set up an SPF (Sender Policy Framework) record to allow MYBOS to send outgoing emails on behalf of your email server. An SPF record is a tool you can use to authorise MYBOS to send emails on your behalf.

Understanding how it works

An SPF record is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send email on behalf of your domain.

The purpose of an SPF record is to prevent spammers from sending messages with forged From addresses at your domain. Recipients can refer to the SPF record to determine whether a message purporting to be from your domain comes from an authorised mail server.

For example, suppose that your domain example.com is setup in MYBOS to send a broadcast to all residents. You create an SPF record that identifies the MYBOS mail servers as the authorised mail servers for your domain. When a recipient's mail server receives a message from user@example.com, it can check the SPF record for example.com to determine whether it is a valid message. If the message comes from a server other than the MYBOS mail servers listed in the SPF record, the recipient's mail server can reject it as spam.

If your domain does not have an SPF record, some recipient domains may reject messages from your users because they cannot validate that the messages come from an authorised mail server.

Setting up an SPF record

As this is a task that must be set up with your domain registrar or hosting provider, we cannot do it on your behalf. This is a task you'd get help with or have your system administrator take care of, if you can. Please contact our support team to obtain the correct mail server address to use.