Knowledge Base

The 'cache' is a tool utilised by internet browsers to expedite the page loading process. Essentially, it stores frequently-accessed page resources, such as images, scripts, and stylesheets, on the user's hard drive. When you visit a website, elements like your company's logo that appear on multiple pages are retrieved from this local cache instead of being downloaded from the server each time. This not only speeds up page loading but also conserves network bandwidth, making browsing more efficient.

Cookies, on the other hand, are small files stored on the user's hard drive that contain information about their preferences and settings for a particular website. For instance, if a user selects the "remember me" option when signing into their account, their username may be stored in a cookie so they don't have to enter it again on subsequent visits.

While caching and cookies enhance browsing speed and convenience, they can sometimes cause issues, especially when websites undergo updates or changes. If outdated files are retained in the cache, conflicts may arise between the cached content and the updated version of the website. This can lead to unexpected behavior or display errors, ranging from outdated logos to buggy functionality.

MYBOS is a system that undergoes frequent updates and transformations, including behavioral changes. Consequently, users may encounter issues if their browser's cache and cookies are not cleared after an update is applied. While we understand the inconvenience this may cause, it's important to note that browser behavior is beyond our control. Clearing the cache and cookies ensures that users are viewing the most up-to-date version of MYBOS, facilitating smoother troubleshooting and support experiences.

We appreciate your understanding and cooperation in this matter. If you encounter any difficulties or have further questions, please don't hesitate to reach out to our support team for assistance.