For an explanation on why you need to clear the browser cache, please click here

How to clear cache and cookies

Google Chrome

  1. Open Google Chrome.
  2. On your browser toolbar, click More More.
  3. Point to More tools, and then click Clear browsing data.
  4. In the "Clear browsing data" box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files.
  5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  6. Click Clear browsing data.



 Click the menu button New Fx Menu Menu and choose Options.

  1. Select the Advanced panel.
  2. Click on the Network tab.
  3. In the Cached Web Content section, click Clear Now.
  4. Close the about:preferences page. Any changes you've made will automatically be saved.


Internet Explorer

  1. Open Internet Explorer.
  2. IE 8: From the Tools menu choose Internet Options.
  3. IE 9: In the upper right corner, click the small gear icon (to the right of the star icon) and choose Internet Options.
  4. On the General tab, under Browsing history, click Delete.
  5. Un-check the Preserve Favorites website data box.
  6. Check the Temporary Internet files, Cookies, and History boxes.
  7. The Form data, Passwords, and inPrivate Filtering data boxes may be left un-checked. You can check them to delete this data if you so choose.
  8. Click Delete.
  9. When finished, click OK to return to your Internet Explorer window.
  10. Close the Internet Explorer window and reopen.