The transition to MYBOS v4 is right around the corner! This comprehensive update is set to introduce a range of new features, alongside an improved user interface, ensuring an even smoother and more efficient management process for you and your residents.

Will I experience any downtime during the migration process?

Yes, during the migration process from MYBOS v3 to MYBOS v4, there will be a temporary pause in the usage of MYBOS. However, the downtime will be scheduled in advance, allowing you to inform your team and residents about the upcoming changes.

Can I continue using MYBOS v3 while my account is being migrated?

No, during the migration process, the usage of MYBOS v3 will be temporarily paused. Once the migration is successfully completed, you will be able to start using MYBOS v4 and will no longer have access to MYBOS v3. 

What is the timeline for the migration process?

The timeline for the migration process from MYBOS v3 to MYBOS v4 will vary for each customer. It depends on factors such as the number of buildings, users, data composition, and other unique aspects of your MYBOS v3 setup. MYBOS will provide a general time estimate and schedule your migration to ensure minimal disruption to your operations.

Can I opt to stay on MYBOS v3 or do I have to migrate to MYBOS v4?

Eventually, all MYBOS users will transition to MYBOS v4. MYBOS v3 will be phased out, but this will only happen once a substantial number of users have successfully migrated to v4. MYBOS aims to provide ample time for all remaining v3 users to migrate, ensuring a smooth and supportive transition.

Will there be any training provided for MYBOS v4?

Transitioning to MYBOS v4 has been designed to be as intuitive as possible. Many familiar workflows from the previous version have been retained to minimise the need for extensive training. For any new features introduced in MYBOS v4, there will be detailed articles in the Knowledge Base and webinars to guide users. The support team is also available to assist with any questions or issues.

What level of support can I expect during and after the migration process?

MYBOS is committed to providing support during the migration process and after the transition to MYBOS v4. The dedicated support team is available from Monday to Friday, 9 am to 5 pm, to assist with any questions or concerns. There are Knowledge Base articles and webinars focused on new features will also be provided to support users in adapting to MYBOS v4.