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How to Set Up SMS Communication in MYBOS

From 1 July 2026, SMS Sender IDs must be registered by an approved telco. MYBOS offers four sender options: MYBOS ID, a verified mobile number, an unbranded number, or a registered Sender ID. Unregistered Sender IDs may appear as ‘Unverified’, and senders can be managed in Settings > SMS Notification.

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 Important SMS Changes Coming to MYBOS 

From 1 July 2026, new Australian regulations will require all SMS Sender IDs to be registered with an approved telco to help protect people from SMS scams and fraud. As a result, all SMS IDs will need to be registered with the Australian Communications and Media Authority (ACMA). 

MYBOS sends SMS broadcasts through FDX, who will assist with registering your Sender IDs with the ACMA. To help you prepare for these changes, MYBOS has introduced four options for sending SMS broadcasts. 

  • MYBOS → When selected, all SMS will be sent using MYBOS as the ID. This is also the default setting and when chosen no configuration is required.
  • Verified Mobile Number → Send SMS broadcasts using a mobile number you own. Recipients can reply directly to these messages, and no ACMA Sender ID registration is required.
  • Unbranded Number → When selected, SMS will be sent from +61488824917
  • Sender ID → If you currently send SMS broadcasts using a company name, building name, or other custom sender ID, it must now be registered to comply with the new regulations.

After 1 July, any SMS sent using an unregistered Sender ID may appear as "Unverified" to recipients, which can reduce trust and delivery effectiveness.

How to Configure SMS Broadcast Communication in MYBOS 

Step 1:  In the MYBOS Building Manager Portal, select the Settings feature on the left hand side menu.  

Step 2: Select the SMS Notification menu under the Settings section. 

Step 3: If no numbers have been configured, the screen will be blank. To begin adding the SMS ID, click Add Sender in the top right.

Step 4: A pop up titled Add Sender will appear. There are two options to configure, Sender ID and Mobile #

Step 5: If Sender ID is selected, it will need to be registered. MYBOS uses FDX to send SMS broadcasts, and they will assist with registering your Sender IDs with ACMA. If the Sender ID is not registered, it will be sent to residents as 'Unverified'.

💡 Registering a Custom Sender ID

If you would like to use a custom Sender ID instead of MYBOS or a verified mobile number, it will need to be registered before it can be used for SMS broadcasts.

There are two registration pathways:

  • Registered Business Name – If your Sender ID matches your registered company or business name (or a variation of it).
  • Legitimate Use Application – If your Sender ID is not a registered business name but you can demonstrate a legitimate right to use it (for example, a building name or brand associated with a domain you own).

For step-by-step instructions on how to register a Sender ID, please refer to our Sender ID Registration Guide.

Step 6: Selecting Mobile # will allow you to send broadcasts through a verified number. Residents can also reply to the SMS broadcasts if this option is selected. Fill out the details of the Mobile Number and click Send Verification Code to begin the verification process. 

Step 7: Enter the received verification code and click Verify to confirm. 

Step 8: After the number is set up, you can select to set the sender as the default for broadcasts, keys and parcels by clicking the star.

Step 9: When creating an community broadcast, you can select your verified sender under the SMS Sender option. Available choices will include the default MYBOS sender, as well as any verified mobile numbers or registered Sender IDs that have been set up for your account.

 

Frequently Asked Questions

Do I need to take any action?

If you send SMS broadcasts using the default MYBOS sender no action is required. If you use a custom Sender ID (such as a company name or building name), you may need to register it. If you would like to use a phone number you will just have to add it in MYBOS

What happens if I don't register my Sender ID?

After 1 July, SMS messages sent using an unregistered Sender ID may appear as "Unverified" to recipients.

How long does Sender ID registration take?

Registration times may vary depending on the information provided and the approval process. We recommend submitting your application as early as possible.

Can I continue using MYBOS as my sender?

Yes. The default MYBOS sender remains available and requires no additional setup.

I don't want to use the MYBOS Sender ID and don't want to use my own number. What should I do? 

In this instance, MYBOS has created the unbranded number option, which allows you send SMS' from a phone number but does not allow recipients to text back. 

Can recipients reply to SMS broadcasts?

Recipients can reply to broadcasts sent from a verified mobile number. Replies are not available when using an alphanumeric Sender ID such as a company or building name.

I already have a registered Sender ID, do I need to do anything?

No, if your Sender ID is already registered, you can add it to the MYBOS system. Ensure the Sender ID that you input in settings matches what has been registered. 

What can I use as the Sender ID?

Your requested Sender ID must meet these standards:

  • Must be between 2 and 11 characters long.
  • Cannot consist only of numbers.
  • Cannot have a space or underscore at the start or end.