Can't Log In to MYBOS?
Work through these quick checks to fix the most common login problems, from verification codes that don't arrive to using the wrong app.
Most login problems can be fixed in a few minutes.
Step by Step Walkthrough
Step 1: Check you're on the right login page. Go to auth.mybos.com/login or app.v4.mybos.com. Both open the same login page. MYBOS works best in Google Chrome.
Step 2: Check you're using the right app. MYBOS has two apps, and each one only accepts its own logins:
- MYBOS Manager is for Building Managers and building staff.
- MYBOS is for residents, owners and tenants.
If you see "These credentials do not match our database" in the app, check you've downloaded the right one.
Step 3: Check your username. Your username isn't always your email address. Check your MYBOS welcome email, which includes your username. If you can't find it, select Forgot password? and enter your email address instead.
Step 4: Reset your password. On the login page, select Forgot password?, enter your username or email address and select Send Request. Follow the link in the email to set a new password. See How to Reset or Change Your Password.
❗ Reset and invite links expire after 48 hours. If yours has expired, request a new one.
Step 5: Can't find the email or verification code? Reset emails and 6-digit verification codes come from noreply@mybos.com.
- Check your spam or junk folder.
- Wait a few minutes before requesting another code. Codes can take a moment to arrive.
- If you use a work email, ask your IT team to allow emails from mybos.com. Company email filters sometimes block them.
Step 6: Clear your browser cache. If the page loads strangely, such as a missing left menu or buttons that don't respond, clear your cache and try again. See How to Clear Your Browser Cache.
Step 7: App still not working? Delete the app, reinstall it and log in again. This fixes most app errors, including a verification code screen that doesn't appear.
Note: You'll be logged out automatically after 8 hours of inactivity. Logging in on several devices or browsers at once can also end an earlier session. See MFA Security BM Login Authentication.
For Building Managers: Helping a Resident Log In
If a resident still can't log in, check these in the BM Portal:
Step 1: Make sure the Resident Portal is switched on. Go to Community > Community Settings and check Resident Portal / Mobile App is activated. Residents can't log in while it's off.
Step 2: Check the resident has their own email address. If two residents share an email, their logins can conflict. Give each resident a unique email address.
Step 3: Reset their login. Go to Residents, select the resident, then the pencil icon. Enter a new username and password, tick Notify resident by email and select Save. See How to reset resident user details.
💡 If the generated login doesn't work, try typing a username and password yourself instead of using the Generate buttons.
For Admins: Helping a Building Manager Log In
In the Company Portal, go to Users, tick the user and select Resend Invite or Reset Password. To stop verification codes while you troubleshoot, select Disable MFA, then turn it back on once they're in. See How to Reset a User's Password.
Still Stuck?
Residents should contact their Building Manager first. Building Managers can email support@mybos.com with your building name, your username and a screenshot of any error message.