Knowledge Base

Q1: What is MYBOS v4?

A1: MYBOS v4 is the latest version of the MYBOS software platform. It is an advanced property management system that offers new features and improvements compared to the previous version, MYBOS v3.

Q2: What's new in MYBOS v4 compared to the previous version?

A2: MYBOS v4/MYBOS v4 Beta Program offer a range of new features that provide users with early access to enhancements and improvements. Customers who migrate to the MYBOS v4 Beta Program can benefit from these new features and improvements. A full list of new features is provided to all customers who have successfully migrated to MYBOS v4 and/or the MYBOS v4 Beta Program.

Q3: What is the MYBOS v4 Beta Program?

A3: The MYBOS v4 Beta Program is a program offered by MYBOS to allow customers to participate in the testing and early adoption of MYBOS v4. It provides participants with early access to new features and updates, and their feedback is valuable in refining the platform.

Q4: How can I participate in the MYBOS v4 Beta Program?

A4: To participate in the MYBOS v4 Beta Program, you need to express your interest in the program. The MYBOS Customer Success team will review your account and determine if you meet the prerequisites for the Beta Program. If eligible, they will personally reach out to you when the time is right and convenient for your migration to the MYBOS v4 Beta Program.

Q5: What are the selection criteria for the Beta Program?

A5: The selection criteria for the MYBOS v4 Beta Program consider factors such as the number of user accounts, the number of buildings managed, data specifics, and overall usage. The goal is to include a diverse range of customers in the Beta Program and ensure a smooth transition for participants.

Q6: Will my account be suitable for the MYBOS v4 Beta Program?

A6: The suitability of your account for the MYBOS v4 Beta Program will be determined by the MYBOS team. They will review your account and assess if it aligns with the prerequisites for the Beta Program.

Q7: What should I expect during the Beta testing phase?

A7: During the Beta testing phase, you can expect to have early access to new features and updates in MYBOS v4. However, since it is a testing phase, there may be bugs and potential data loss. The MYBOS team will work to mitigate these issues before your migration to the Beta Program.

Q8: What are the terms and conditions for joining the Beta Program?

A8: The specific terms and conditions for joining the MYBOS v4 Beta Program are accepting the following: 1. Accepting you may encounter bugs as is the case in most if not all Beta Environments. 2. Accepting that you may experience data loss and 3. Providing feedback in relation to your experience including encountering any bugs and other issues. It is recommended to contact MYBOS directly or refer to the official documentation for detailed information on the terms and conditions.

Q9: Will I experience any downtime during the migration process?

A9: Yes, during the migration process from MYBOS v3 to MYBOS v4, there will be a temporary pause in the usage of MYBOS. However, the downtime will be scheduled in advance, allowing you to inform your team and residents about the upcoming changes.

Q10: Can I continue using MYBOS v3 while my account is being migrated?

A10: No, during the migration process, the usage of MYBOS v3 will be temporarily paused. Once the migration is successfully completed, you will be able to start using MYBOS v4 Beta.

Q11: What is the timeline for the migration process?

A11: The timeline for the migration process from MYBOS v3 to MYBOS v4 will vary for each customer. It depends on factors such as the number of buildings, users, data composition, and other unique aspects of your MYBOS v3 setup. MYBOS will provide a general time estimate and schedule your migration to ensure minimal disruption to your operations.

Q12: Can I opt to stay on MYBOS v3 or do I have to migrate to MYBOS v4?

A12: Eventually, all MYBOS users will transition to MYBOS v4. MYBOS v3 will be phased out, but this will only happen once a substantial number of users have successfully migrated to v4. MYBOS aims to provide ample time for all remaining v3 users to migrate, ensuring a smooth and supportive transition.

Q13: Will there be any training provided for MYBOS v4?

A13: Transitioning to MYBOS v4 has been designed to be as intuitive as possible. Many familiar workflows from the previous version have been retained to minimise the need for extensive training. For any new features introduced in MYBOS v4, there will be detailed articles in the Knowledge Base and webinars to guide users. The support team is also available to assist with any questions or issues.

Q14: What level of support can I expect during and after the migration process?

A14: MYBOS is committed to providing support during the migration process and after the transition to MYBOS v4. The dedicated support team is available from Monday to Friday, 9 am to 5 pm, to assist with any questions or concerns. Comprehensive Knowledge Base articles and webinars focused on new features will also be provided to support users in adapting to MYBOS v4.

Q15: When will MYBOS v4 be fully released?

A15: The concept of a traditional release date for MYBOS v4 has evolved due to the adoption of a Continuous Delivery model and the Beta Program. Instead of a single launch, MYBOS will progressively roll out new features and updates. This ensures the highest quality and user experience. Therefore, a fixed date for the complete "release" of MYBOS v4 cannot be provided.

Q16: What if I encounter problems or bugs during the Beta testing?

A16: If you encounter problems or bugs during the Beta testing phase, you can log a ticket with the MYBOS Help Desk. The Support Team will investigate your issue and provide a solution or escalate the issue for resolution.

Q17: Will there be any impact on my data during the migration?

A17: The migration process from MYBOS v3 to MYBOS v4 includes migrating your data to the new version. As with most Beta Environments the potential for data loss exists but will be mitigated by the MYBOS team. It is advisable to reach out to MYBOS directly or refer to the official documentation for more details regarding data migration.