1.1       Introduction - Why should I use MYBOS Residents portal?



MYBOS Residents Portal has been designed to facilitate interaction and communication between the building management and residents. If you are a resident or occupant of a MYBOS-powered building, you can use this portal to:

1.       Access announcements by building management
2.       Access building notices and notifications
3.       Download any forms made available by building management
4.       Submit maintenance requests
5.       Make a booking for shared facilities and amenities such as BBQs, sports facilities, meeting rooms etc.
6.       Reserve a move-in or move-out slot
7.       Update your contact details in the system




1.2       I am a Committee member with access to Managers Portal. How can I access Residents Portal?



You need a separate user account to access Residents Portal as a resident. Please speak to your building management who can create resident accounts.






1.3       As a resident, how can I update my contact details in MYBOS?



1.       From your resident portal’s home screen, click the ‘Me’ icon in the top right corner to open your details.
2.       Scroll down to ‘My Info’ box and click on the ‘Edit’ (pencil) icon at the top right corner of the box.
3.       Update your details and press Submit button.
4.       A confirmation dialog will appear. Press OK to finish.





1.4       As a resident, how can I submit a maintenance request?



1.       From your home screen, click on the Maintenance menu item in the top bar. ORClick the orange ‘Submit a Maintenance Request’ button just below the ‘Latest Announcements’ section.
2.       The maintenance request wizard will open.
3.       Step 1:
a.       Use the calendar to select the date you want the maintenance to be done, OR
b.       Tick the checkbox below the calendar if you want the maintenance to be serviced as soon as possible.
c.       Press the Next button.
4.       Step 2:
a.       Select the type of maintenance you require. These types are provided by your building management. If your desired maintenance type is missing, you can contact the building management for support/clarification.
b.       Press the Next button.
5.       Step 3:
a.       Type in the description of the problem and the work required.
b.       Press Next.
6.       Step 4:
a.       You have the option of uploading photos with your maintenance request. Three photo placeholders are visible. Click ‘+’ icon on each to open the photo selection dialog and select your photos one by one.
b.       After a photo is uploaded, you can remove it from the collection by clicking on the ‘Bin’ icon below it. You can re-upload a photo after deleting it.
c.       Press the Next button.
7.       Step 5:
a.       Review the details you have provided. To change any information, click the ‘Edit’ (pencil) button.
b.       Press the SUBMIT button to finish.





1.5       As a resident, how can I find my maintenance requests?



1.       From your home screen, click on the Maintenance menu item in the top bar.
2.       The system displays the list of your past maintenance requests in a table format.
3.       By default, all maintenance requests are displayed. You can navigate across pages using the navigation bar at the bottom of the table.
4.       You can narrow down the list by its status using the filter at the top left. The available options include:
a.       All Maintenance Items
b.       Pending (requests which have been submitted but are awaiting manager’s approval)
c.       In Progress (requests which have been approved but not serviced)
d.       Completed (requests which have been actioned)
e.       Archived (deleted requests)
5.       Alternatively, you can also use the search box at the top right side of the table. Type in any details of your desired maintenance request and the system will show all matching results in the table.
6.       Click on a table row to view its details.






1.6       As a resident, how can I reserve a shared amenity, move-in or move-out?



1.       From your home screen, click on the Bookings menu item in the top bar. ORClick the blue ‘Make a booking’ button just below the ‘Latest Announcements’ section.
2.       The booking request wizard will open.
3.       Step 1:
a.       Select the amenity you are looking to book. If you can’t find the amenity or move-in/move-out items in the list, please contact your building management.
b.       Press the Next button.
4.       Step 2:
a.       Please read the booking terms & conditions.
b.       Press Next button.
5.       Step 3:
a.       This step shows a calendar. Days shown in grey are either unavailable or fully booked, while blue days indicate available slots. Select the date in which you want to make the reservation.
b.       Press the Next button.
6.       Step 4:
a.       The system displays the available time slots. Please select the suitable time slot(s).
b.       Press the Next button.
7.       Step 5:
a.       Review your booking details. If any changes are required, please go back to the relevant step by clicking the step number at the top.
b.       If required, enter any details required.
c.       If required, make any payment for the booking using the PayPal button at the bottom.
d.       Press the Submit button to confirm your reservation.
e.       Please note that these reservations are not automatically confirmed and your building manager would need to confirm the reservation. Once a booking is confirmed, you will receive a message for the same.





1.7       As a resident, how can I find my buildings documents and forms?



1.       From your home screen, click the Library menu item in the top menu bar.
2.       The library will be displayed which shows the folders and files in a tree structure.
3.       Click on a folder icon to expand.
4.       Click on your desired file to download. You can also click the download button at the right end of each row to download the file. Please note that files are downloaded into your system’s default download directory.






1.8       I have logged in to the resident portal but I can hardly see any useful information. Is that normal?



Content on the resident portal has to be uploaded by the building management. If you have been provided your account details but you cannot see any notices or other sections, please contact your building management for clarification.