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Resident Maintenance Requests

Manage resident maintenance requests submitted through the MYBOS Resident Portal.

Residents can submit maintenance requests through the MYBOS Resident Portal. Building Managers can then review each request, approve or reject it, and convert approved requests into Cases for contractor action.

 To learn how to submit a maintenance request as a resident, click here. 
 

Viewing Submitted Maintenance Requests

Step 1: Go to Cases > Maintenance Requests 

From here, select Accept or Reject to progress the maintenance request

✅ Accepting turns the maintenance request into a Case.

❌ Rejecting asks you to provide a reason, which is then passed on to the resident. 

Turning Resident Maintenance Request into a Case (1)Click to enlarge

 

 

Communicating with Residents

Building Managers can communicate directly with residents within the maintenance request by clicking the sms_theme message icon.

❗ Please note:

  • This messaging thread is separate from the main Messages module.
  • Messages sent here do not sync with the Messages portal.

To view messages 

Step 1: Navigate to Building Manager Portal > Cases > Click the  sms_theme  button 

messaging residents in the maintenance requestClick to enlarge