--- title: Managing Maintenance Requests description: Learn how to efficiently convert resident maintenance requests into cases in the MYBOS building manager portal for streamlined property management. --- [Skip to content](https://support.mybos.com/knowledge-base/resident-maintenance-requests#main-content) [More support](https://support.mybos.com/knowledge-base/kb-tickets/new?hsLang=en-au) [![white mybos logo-1](https://support.mybos.com/hubfs/white%20mybos%20logo-1.svg)](https://support.mybos.com/knowledge-base?hsLang=en-au) - [Product Updates](https://productupdates.mybos.com/whats-new) - [Getting Started](https://support.mybos.com/knowledge-base/getting-started) - [Building Managers](https://support.mybos.com/knowledge-base/building-manager) - [Administrators](https://support.mybos.com/knowledge-base/administrator) - [Residents](https://support.mybos.com/knowledge-base/residents) - [Training Academy](https://mybos.com/support/training-academy/) Open main navigation Close main navigation - [Product Updates](https://productupdates.mybos.com/whats-new) - [Getting Started](https://support.mybos.com/knowledge-base/getting-started) - [Building Managers](https://support.mybos.com/knowledge-base/building-manager) - [Administrators](https://support.mybos.com/knowledge-base/administrator) - [Residents](https://support.mybos.com/knowledge-base/residents) - [Training Academy](https://mybos.com/support/training-academy/) - [More support](https://support.mybos.com/knowledge-base/kb-tickets/new) - [Contact us](https://support.mybos.com/knowledge-base/contact-us) [Contact us](https://support.mybos.com/knowledge-base/contact-us?hsLang=en-au) How can we help you? - There are no suggestions because the search field is empty. 1. [MYBOS Knowledge Base](https://support.mybos.com/knowledge-base?hsLang=en-au) 2. [Features](https://support.mybos.com/knowledge-base/features?hsLang=en-au) 3. [Cases](https://support.mybos.com/knowledge-base/features?hsLang=en-au#cases) # Managing Maintenance Requests ## Manage resident maintenance requests submitted through the MYBOS Resident Portal. Residents can submit maintenance requests through the MYBOS Resident Portal. Building Managers can then review each request, approve or reject it, and convert approved requests into Cases for contractor action.  To learn how to submit a maintenance request as a resident, click here.    ### Viewing Submitted Maintenance Requests **Step 1**: Go to **Cases** \> **Maintenance Requests**  From here, select **Accept** or **Reject** to progress the maintenance request **✅ Accepting** turns the maintenance request into a Case. ❌ **Rejecting** asks you to provide a reason, which is then passed on to the resident.  [![Turning Resident Maintenance Request into a Case (1)](https://support.mybos.com/hs-fs/hubfs/Turning%20Resident%20Maintenance%20Request%20into%20a%20Case%20%20(1).gif?width=670&height=347&name=Turning%20Resident%20Maintenance%20Request%20into%20a%20Case%20%20(1).gif)Click to enlarge](https://support.mybos.com/hubfs/Turning%20Resident%20Maintenance%20Request%20into%20a%20Case%20%20(1).gif?hsLang=en-au)   --- ### Communicating with Residents Building Managers can communicate directly with residents within the maintenance request by clicking the ![sms\_theme](https://support.mybos.com/hubfs/sms_theme.svg) message icon. #### ❗ Please note: - This messaging thread is separate from the main **Messages** module. - Messages sent here do not sync with the Messages portal. To view messages  **Step 1:** Navigate to **Building Manager Portal** \> **Cases** \> Click the  ![sms\_theme](https://support.mybos.com/hubfs/sms_theme.svg)  button  [![messaging residents in the maintenance request](https://support.mybos.com/hs-fs/hubfs/messaging%20residents%20in%20the%20maintenance%20request.gif?width=670&height=344&name=messaging%20residents%20in%20the%20maintenance%20request.gif)Click to enlarge](https://support.mybos.com/hubfs/messaging%20residents%20in%20the%20maintenance%20request.gif?hsLang=en-au)   - [Getting Started](https://support.mybos.com/knowledge-base/getting-started?hsLang=en-au) - [Features](https://support.mybos.com/knowledge-base/features?hsLang=en-au#main-content) - [Building Manager Dashboard](https://support.mybos.com/knowledge-base/features?hsLang=en-au#building-manager-dashboard) - [Community](https://support.mybos.com/knowledge-base/features?hsLang=en-au#community) - [Marketplace](https://support.mybos.com/knowledge-base/features?hsLang=en-au#marketplace) - [Cases](https://support.mybos.com/knowledge-base/features?hsLang=en-au#cases) - [Messages](https://support.mybos.com/knowledge-base/features?hsLang=en-au#messages) - [Calendar](https://support.mybos.com/knowledge-base/features?hsLang=en-au#calendar) - [Maintenance Schedule](https://support.mybos.com/knowledge-base/features?hsLang=en-au#maintenance-schedule) - [Building](https://support.mybos.com/knowledge-base/features?hsLang=en-au#building) - [Keys](https://support.mybos.com/knowledge-base/features?hsLang=en-au#keys) - [Parcels](https://support.mybos.com/knowledge-base/features?hsLang=en-au#parcels) - [Contractors](https://support.mybos.com/knowledge-base/features?hsLang=en-au#contractors) - [On-Site Check In](https://support.mybos.com/knowledge-base/features?hsLang=en-au#on-site-check-in) - [Troubleshooting](https://support.mybos.com/knowledge-base/troubleshooting?hsLang=en-au#main-content) - [FAQ](https://support.mybos.com/knowledge-base/troubleshooting?hsLang=en-au#faq) - [Administrator](https://support.mybos.com/knowledge-base/administrator?hsLang=en-au#main-content) - [Configuration](https://support.mybos.com/knowledge-base/administrator?hsLang=en-au#configuration) - [MYBOS Web Platform](https://support.mybos.com/knowledge-base/administrator?hsLang=en-au#mybos-web-platform) - [Reporting](https://support.mybos.com/knowledge-base/administrator?hsLang=en-au#reporting) - [Building Manager](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#main-content) - [Building Managers - Web Portal](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#building-managers-web-portal) - [Building Configuration](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#building-configuration) - [Residents](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#residents) - [Maintenance & Work Orders](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#maintenance-work-orders) - [BM Web Portal - Resident Management](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#bm-web-portal-resident-management) - [Communication](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#communication) - [Community & Amenities](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#community-amenities) - [Reporting](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#reporting) - [Integrations](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#integrations) - [Residents](https://support.mybos.com/knowledge-base/residents?hsLang=en-au#main-content) - [Resident App](https://support.mybos.com/knowledge-base/residents?hsLang=en-au#resident-app) - [Resident - Web Portal](https://support.mybos.com/knowledge-base/residents?hsLang=en-au#resident-web-portal) - [MYBOS Solutions](https://support.mybos.com/knowledge-base/mybos-solutions?hsLang=en-au) - [Feature Updates](https://support.mybos.com/knowledge-base/feature-updates?hsLang=en-au) [![MYBOS Logo](https://support.mybos.com/hs-fs/hubfs/MYBOS-Logo-Apr-11-2025-02-01-58-5626-AM.png?width=300&height=59&name=MYBOS-Logo-Apr-11-2025-02-01-58-5626-AM.png "MYBOS Logo")](http://mybos.com) Suite 1.01 Level 1, 6 Parkview Drive Sydney Olympic Park New South Wales, 2127 Australia Copyright © 2026, mybos.com