--- title: Parcels description: Learn how MYBOS Parcel Management helps building managers log, track and collect resident parcels via the Web Portal or BM App. --- [Skip to content](https://support.mybos.com/knowledge-base/parcels#main-content) [More support](https://support.mybos.com/knowledge-base/kb-tickets/new?hsLang=en-au) [![white mybos logo-1](https://support.mybos.com/hubfs/white%20mybos%20logo-1.svg)](https://support.mybos.com/knowledge-base?hsLang=en-au) - [Product Updates](https://productupdates.mybos.com/whats-new) - [Getting Started](https://support.mybos.com/knowledge-base/getting-started) - [Building Managers](https://support.mybos.com/knowledge-base/building-manager) - [Administrators](https://support.mybos.com/knowledge-base/administrator) - [Residents](https://support.mybos.com/knowledge-base/residents) - [Training Academy](https://mybos.com/support/training-academy/) Open main navigation Close main navigation - [Product Updates](https://productupdates.mybos.com/whats-new) - [Getting Started](https://support.mybos.com/knowledge-base/getting-started) - [Building Managers](https://support.mybos.com/knowledge-base/building-manager) - [Administrators](https://support.mybos.com/knowledge-base/administrator) - [Residents](https://support.mybos.com/knowledge-base/residents) - [Training Academy](https://mybos.com/support/training-academy/) - [More support](https://support.mybos.com/knowledge-base/kb-tickets/new) - [Contact us](https://support.mybos.com/knowledge-base/contact-us) [Contact us](https://support.mybos.com/knowledge-base/contact-us?hsLang=en-au) How can we help you? - There are no suggestions because the search field is empty. 1. [MYBOS Knowledge Base](https://support.mybos.com/knowledge-base?hsLang=en-au) 2. [Features](https://support.mybos.com/knowledge-base/features?hsLang=en-au) 3. [Parcels](https://support.mybos.com/knowledge-base/features?hsLang=en-au#parcels) # Parcels ## Learn how MYBOS Parcel Management helps building managers log, track and collect resident parcels via the Web Portal or BM App. MYBOS Parcel Management gives building managers a complete system for logging, tracking, and collecting resident parcels — with automated notifications, photo capture, digital signatures, and full functionality from both the web portal and the BM App. ![parcel mockup gif](https://support.mybos.com/hs-fs/hubfs/parcel%20mockup%20gif.gif?width=579&height=326&name=parcel%20mockup%20gif.gif) #### What you can do Everything you need to manage parcels from arrival to collection — on desktop or on the go. Log parcels and notify residents by email or SMS automatically on save. Attach a photo of the parcel at logging for condition records and proof of receipt. Capture a digital signature at collection on a touchscreen or USB signature pad. Set auto overdue reminders for uncollected parcels and resend notifications any time. Full functionality in the MYBOS BM App — log, manage, and collect parcels on mobile too. Filter, export, and manage all parcel records — pending, collected, and deleted. #### How it works From arrival to collection in four steps. 1   Parcel arrives — log it in MYBOS Select the apartment, parcel type, and storage location. Add a photo and optionally scan a barcode if you have the scanner add-on. 2   Resident is notified automatically An email or SMS is sent on save. Overdue reminders fire automatically based on your configured rules. 3   Resident collects — verify ID and capture signature Select the resident, confirm ID, and capture their signature on screen or via USB signature pad. 4 Mark as collected Click "Collected" to move the parcel to the collected archive — keeping your records clean and searchable. 🖨️ Optional hardware add-ons MYBOS supports integration with a **barcode scanner** and **USB signature pad** for a more streamlined front desk workflow. These are available as a separate hardware purchase — [contact sales for details](mailto:sales@mybos.com?subject=Parcel%20Management%20Hardware%20Add-Ons). Ready to start managing parcels? See the full guides for logging parcels and configuring settings. [Logging parcels →](https://support.mybos.com/knowledge-base/managing-parcels?hsLang=en-au) [Settings guide →](https://support.mybos.com/knowledge-base/configuring-parcel-management?hsLang=en-au)   - [Getting Started](https://support.mybos.com/knowledge-base/getting-started?hsLang=en-au) - [Features](https://support.mybos.com/knowledge-base/features?hsLang=en-au#main-content) - [Building Manager Dashboard](https://support.mybos.com/knowledge-base/features?hsLang=en-au#building-manager-dashboard) - [Community](https://support.mybos.com/knowledge-base/features?hsLang=en-au#community) - [Marketplace](https://support.mybos.com/knowledge-base/features?hsLang=en-au#marketplace) - [Cases](https://support.mybos.com/knowledge-base/features?hsLang=en-au#cases) - [Messages](https://support.mybos.com/knowledge-base/features?hsLang=en-au#messages) - [Calendar](https://support.mybos.com/knowledge-base/features?hsLang=en-au#calendar) - [Maintenance Schedule](https://support.mybos.com/knowledge-base/features?hsLang=en-au#maintenance-schedule) - [Building](https://support.mybos.com/knowledge-base/features?hsLang=en-au#building) - [Keys](https://support.mybos.com/knowledge-base/features?hsLang=en-au#keys) - [Parcels](https://support.mybos.com/knowledge-base/features?hsLang=en-au#parcels) - [Contractors](https://support.mybos.com/knowledge-base/features?hsLang=en-au#contractors) - [On-Site Check In](https://support.mybos.com/knowledge-base/features?hsLang=en-au#on-site-check-in) - [Troubleshooting](https://support.mybos.com/knowledge-base/troubleshooting?hsLang=en-au#main-content) - [FAQ](https://support.mybos.com/knowledge-base/troubleshooting?hsLang=en-au#faq) - [Administrator](https://support.mybos.com/knowledge-base/administrator?hsLang=en-au#main-content) - [Configuration](https://support.mybos.com/knowledge-base/administrator?hsLang=en-au#configuration) - [MYBOS Web Platform](https://support.mybos.com/knowledge-base/administrator?hsLang=en-au#mybos-web-platform) - [Reporting](https://support.mybos.com/knowledge-base/administrator?hsLang=en-au#reporting) - [Building Manager](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#main-content) - [Building Managers - Web Portal](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#building-managers-web-portal) - [Building Configuration](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#building-configuration) - [Residents](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#residents) - [Maintenance & Work Orders](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#maintenance-work-orders) - [Communication](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#communication) - [Community & Amenities](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#community-amenities) - [Reporting](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#reporting) - [Integrations](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#integrations) - [Residents](https://support.mybos.com/knowledge-base/residents?hsLang=en-au#main-content) - [Resident App](https://support.mybos.com/knowledge-base/residents?hsLang=en-au#resident-app) - [Resident Web Portal](https://support.mybos.com/knowledge-base/residents?hsLang=en-au#resident-web-portal) - [MYBOS Solutions](https://support.mybos.com/knowledge-base/mybos-solutions?hsLang=en-au) - [Feature Updates](https://support.mybos.com/knowledge-base/feature-updates?hsLang=en-au) [![MYBOS Logo](https://support.mybos.com/hs-fs/hubfs/MYBOS-Logo-Apr-11-2025-02-01-58-5626-AM.png?width=300&height=59&name=MYBOS-Logo-Apr-11-2025-02-01-58-5626-AM.png "MYBOS Logo")](http://mybos.com) Suite 1.01 Level 1, 6 Parkview Drive Sydney Olympic Park New South Wales, 2127 Australia Copyright © 2026, mybos.com