Objective
This article outlines the steps for residents to submit a maintenance request using the MYBOS resident app, ensuring efficient communication with the building manager.
Key Steps
1. Access Maintenance Requests 0:01
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Open the MYBOS resident app.
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Locate the 'Maintenance Requests' option on the dashboard.
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Tap on 'Maintenance Requests'.
2. Create a New Request 0:15
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In the Maintenance Request screen, tap on the 'New' button located at the top right-hand side.
3. Select Issue Type 0:25
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Choose the type of maintenance issue you want to report (e.g., Electrical).
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Tap on the 'Next' button at the bottom of the screen.
4. Enter Description 0:33
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Provide a detailed description of the issue.
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Tap on the 'Next' button.
5. Add a Photo 0:47
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You can either:
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Take a new photo by tapping on the 'Take Photo' button.
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Import a photo from your camera roll by tapping on the 'Import' button.
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6. Review Submission 1:07
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Review the details of your maintenance request.
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If you need to make changes, tap on the back arrow at the top left of the screen.
7. Amend Details if Necessary 1:17
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If you go back to amend details, re-enter any necessary information.
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Tap 'Next' to proceed.
8. Final Review and Submission 1:30
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Review your request one last time.
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Tap on the 'Submit' button to send your request to the building manager.
9. Confirmation 1:45
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After submission, you will receive confirmation that your request has been sent.
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You can return to the dashboard.
Cautionary Notes
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Ensure all information is accurate before submitting to avoid delays in maintenance.
Tips for Efficiency
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Take a clear photo of the issue to help the maintenance team understand the problem better.
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Provide as much detail as possible in the description to expedite the resolution process.