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MFA Security BM Login Authentication

Learn how MFA works for building manager login in MYBOS, including 6-digit OTP email verification.

MYBOS adds an extra layer of security when you log in as a building manager. This security feature is called multi-factor authentication (MFA) and it verifies your identity using an additional proof before granting access to the application. For example, you may be asked to enter a passcode sent to your email address to complete your login. 

❗To help protect sensitive information, sessions are automatically logged out after 8 hours of inactivity. You will then be asked to log in again, which is especially important if you have forgotten to log out on a shared or public device. 

When logging in:

  1. An MFA pop-up will prompt you to enter a 6-digit one-time passcode (OTP) that is emailed to you.

  2. Enter the code to access the application.

  3. Click Verify.

MFA can be turned off at an individual level, but an administrator can override this at a company level if they require all building managers to have MFA enabled. If you have disabled MFA but it switches back on, your administrator may have re-enabled it. 

❓ Experiencing log out issues? 

➡️ Internet Connection Interruptions - Temporary internet dropouts or unstable connections may interrupt the user’s session and require them to log in again.
➡️ Multiple Device or Browser Sessions - Logging into the same account on multiple devices or browsers at the same time can sometimes cause existing sessions to end