What to Do If You've Accidentally Deleted Data
Step 1: Confirm the Record Was Deleted (Not just hidden)
Records can sometimes appear "missing" because of an active filter, a date range setting, or a view that's been changed. Before assuming data was deleted, try:
- Clearing all active filters
- Checking any date range filters are set correctly
- Switching to a different view (e.g., list view vs. board view)
- Checking if the documents have been archived. (Building > Archive)
Click to Enlarge❗ If records seem to be missing unexpectedly, try refreshing the page or clearing your browser cache before investigating further
Step 2: Re-entering a Small Number of Records
If you've confirmed a record was deleted, re-entering it manually is almost always the fastest option for one or a handful of records.
💡 A quick reminder for next time: when you see the delete confirmation prompt, the archive option is worth considering instead, it keeps records recoverable while removing them from your active view.
Mass Deletion
If a large volume of records has been deleted — for example, due to a bulk action, an import error, or a technical issue — we may be able to help.
What counts as a mass deletion? As a general guide, if more than 20–30 records were deleted in a single action or within a short window, reach out to support.
To request a recovery, contact our support team and include:
- A description of what was deleted and from which area of the software
- Approximately when the deletion occurred (date and time if possible)
- Whether it was a manual deletion, a bulk action, or something unexpected
The more detail you can provide, the faster we can assess the situation. However, it is not guaranteed that we can retrieve your records.