--- title: I accidentally deleted some of my data, what can I do?  description: How to restore deleted records from MYBOS --- [Skip to content](https://support.mybos.com/knowledge-base/i-accidentally-deleted-some-of-my-data-what-can-i-do#main-content) [More support](https://support.mybos.com/knowledge-base/kb-tickets/new?hsLang=en-au) [![white mybos logo-1](https://support.mybos.com/hubfs/white%20mybos%20logo-1.svg)](https://support.mybos.com/knowledge-base?hsLang=en-au) - [Product Updates](https://productupdates.mybos.com/whats-new) - [Getting Started](https://support.mybos.com/knowledge-base/getting-started) - [Building Managers](https://support.mybos.com/knowledge-base/building-manager) - [Administrators](https://support.mybos.com/knowledge-base/administrator) - [Residents](https://support.mybos.com/knowledge-base/residents) - [Training Academy](https://mybos.com/support/training-academy/) Open main navigation Close main navigation - [Product Updates](https://productupdates.mybos.com/whats-new) - [Getting Started](https://support.mybos.com/knowledge-base/getting-started) - [Building Managers](https://support.mybos.com/knowledge-base/building-manager) - [Administrators](https://support.mybos.com/knowledge-base/administrator) - [Residents](https://support.mybos.com/knowledge-base/residents) - [Training Academy](https://mybos.com/support/training-academy/) - [More support](https://support.mybos.com/knowledge-base/kb-tickets/new) - [Contact us](https://support.mybos.com/knowledge-base/contact-us) [Contact us](https://support.mybos.com/knowledge-base/contact-us?hsLang=en-au) How can we help you? - There are no suggestions because the search field is empty. 1. [MYBOS Knowledge Base](https://support.mybos.com/knowledge-base?hsLang=en-au) 2. [Troubleshooting](https://support.mybos.com/knowledge-base/troubleshooting?hsLang=en-au) 3. [FAQ](https://support.mybos.com/knowledge-base/troubleshooting?hsLang=en-au#faq) # I accidentally deleted some of my data, what can I do? ## We know it's a stressful moment when data goes missing. This article walks you through what to check first, when re-entering your data is the fastest path forward, and when to contact us for help. ### What to Do If You've Accidentally Deleted Data #### Step 1: Confirm the Record Was Deleted (Not just hidden) Records can sometimes appear "missing" because of an active filter, a date range setting, or a view that's been changed. Before assuming data was deleted, try: - Clearing all active filters - Checking any date range filters are set correctly - Switching to a different view (e.g., list view vs. board view) - Checking if the documents have been archived. (Building \> Archive) [![Screenshot 2026-08-10 121459](https://support.mybos.com/hs-fs/hubfs/Screenshot%202026-08-10%20121459.png?width=600&height=309&name=Screenshot%202026-08-10%20121459.png)Click to Enlarge](https://support.mybos.com/hubfs/Screenshot%202026-08-10%20121459.png?hsLang=en-au) ❗ If records seem to be missing unexpectedly, try refreshing the page or [clearing your browser cache](https://support.mybos.com/knowledge-base/how-to-clear-your-browser-cache?hsLang=en-au) before investigating further  #### Step 2: Re-entering a Small Number of Records If you've confirmed a record was deleted, **re-entering it manually is almost always the fastest option** for one or a handful of records. **💡 A quick reminder for next time:** when you see the delete confirmation prompt, the **archive** option is worth considering instead, it keeps records recoverable while removing them from your active view. #### Mass Deletion If a large volume of records has been deleted — for example, due to a bulk action, an import error, or a technical issue — we may be able to help. **What counts as a mass deletion?** As a general guide, if more than 20–30 records were deleted in a single action or within a short window, reach out to [support](mailto:support@mybos.com). To request a recovery, contact our support team and include: - A description of what was deleted and from which area of the software - Approximately when the deletion occurred (date and time if possible) - Whether it was a manual deletion, a bulk action, or something unexpected The more detail you can provide, the faster we can assess the situation. 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