--- title: Igloohome Lock Boxes description: Manage building access with MYBOS lock boxes. Issue secure PIN codes to contractors and staff, track every entry, and skip physical keys — even offline. --- [Skip to content](https://support.mybos.com/knowledge-base/how-to-set-up-lockbox-igloohome#main-content) [More support](https://support.mybos.com/knowledge-base/kb-tickets/new?hsLang=en-au) [![white mybos logo-1](https://support.mybos.com/hubfs/white%20mybos%20logo-1.svg)](https://support.mybos.com/knowledge-base?hsLang=en-au) - [Product Updates](https://productupdates.mybos.com/whats-new) - [Getting Started](https://support.mybos.com/knowledge-base/getting-started) - [Building Managers](https://support.mybos.com/knowledge-base/building-manager) - [Administrators](https://support.mybos.com/knowledge-base/administrator) - [Residents](https://support.mybos.com/knowledge-base/residents) - [Training Academy](https://mybos.com/support/training-academy/) Open main navigation Close main navigation - [Product Updates](https://productupdates.mybos.com/whats-new) - [Getting Started](https://support.mybos.com/knowledge-base/getting-started) - [Building Managers](https://support.mybos.com/knowledge-base/building-manager) - [Administrators](https://support.mybos.com/knowledge-base/administrator) - [Residents](https://support.mybos.com/knowledge-base/residents) - [Training Academy](https://mybos.com/support/training-academy/) - [More support](https://support.mybos.com/knowledge-base/kb-tickets/new) - [Contact us](https://support.mybos.com/knowledge-base/contact-us) [Contact us](https://support.mybos.com/knowledge-base/contact-us?hsLang=en-au) How can we help you? - There are no suggestions because the search field is empty. 1. [MYBOS Knowledge Base](https://support.mybos.com/knowledge-base?hsLang=en-au) 2. [Building Manager](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au) 3. [Integrations](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#integrations) # Igloohome Lock Boxes ## Keyless entry for contractors, staff, and residents — issue secure, time-limited PIN codes straight from MYBOS, no physical keys required.  **MYBOS gives Building Managers a way to manage property access using lock boxes instead of handing out physical keys.**  Rather than arranging a handover or cutting spare keys, BMs can issue contractors, staff, or residents time-limited, recurring, or one-time PIN codes straight from MYBOS, with full activity logs to see who accessed what and when. This is made possible through MYBOS's integration with **Igloohome**, the smart lock and keyless access platform behind our lock boxes.  🔏 Igloohome lock boxes can be purchased through an authorised Igloohome distributor such as [Secure Your World](https://www.secureyourworld.com.au/search.php?search_query=igloohome%20keybox%20smart%20bluetooth%20key%20safe)  #### Contents - [How to Set Up Igloohome Integration](https://support.mybos.com/knowledge-base/how-to-set-up-lockbox-igloohome#howtosetup) - [How to attach a lock to a work order for Contractor use.](https://support.mybos.com/knowledge-base/how-to-set-up-lockbox-igloohome#lockworkorder) - [Frequently Asked Questions / Troubleshooting](https://support.mybos.com/knowledge-base/how-to-set-up-lockbox-igloohome#faq) Before configuration, you will need to request a MYBOS x Igloohome subscription to be added to your account. To do this follow the below steps.  ### How to Set Up Your Lock Box Account   **Step 1:** To setup your lock, you need to download the Igloo Home app and create an account. - [igloohome – Apps on Google Play](https://play.google.com/store/apps/details?id=com.igloo.home&hl=en_AU) - [igloohome App - App Store](https://apps.apple.com/au/app/igloohome/id1026667345) **Step 2:** After creating the account, you will need to integrate the account with MYBOS.Navigate to the **Settings** menu in the left hand side of the Building Manager Portal  **Step 3:** In the **Settings** menu, click the **Integrations** sub-menu located in the first section.  [![integrations](https://support.mybos.com/hs-fs/hubfs/integrations.png?width=539&height=324&name=integrations.png)](https://support.mybos.com/hubfs/integrations.png?hsLang=en-au) **Step 4**: Click the Igloo integration card. This will open a pop up which provides an overview of what Igloohome is and a **Configuration** menu. If this is your first time connecting, you will need to click the "**Request Integration**" button, which will notify MYBOS of the integration.  ![](https://support.mybos.com/hs-fs/hubfs/image-png-Sep-29-2026-05-44-39-5504-AM.png?width=603&height=300&name=image-png-Sep-29-2026-05-44-39-5504-AM.png) After you select Request Integration,  MYBOS will contact you about the MYBOS x Igloohome subscription. This integration carries an additional fee on top of your existing MYBOS plan. **Step 5:** Once MYBOS has configured the integration you will need to navigate back to the integrations page. In the **Configuration** tab, click the green **Connect** button. You will be redirected to Igloohome's login page. Enter your details and press **Sign in**. Once you log in with your igloohomes account, **the locks will automatically sync.** **![](https://support.mybos.com/hs-fs/hubfs/image-png-Jul-14-2026-06-16-37-1519-AM.png?width=543&height=327&name=image-png-Jul-14-2026-06-16-37-1519-AM.png)** **Step 6**: Once the connection is successful, you will be returned to the integration page. You will know the connection is successful because the Igloohome status inside the pop-up will say "Connected".   ![](https://support.mybos.com/hs-fs/hubfs/undefined-Jul-14-2026-06-17-54-7498-AM.png?width=519&height=480&name=undefined-Jul-14-2026-06-17-54-7498-AM.png)  💡 If you have successfully connected Igloohome but upon being returned there is no change in the pop-up, refresh the page.  The pop-up will also show a few new statuses.  - **Sync Now** → updates devices in case of changes - **Generate Now** → creates new Pins until the daily reset, which **activates on the next hour.** ❗ It is important to note that Daily Pins for Locks and Keypads are **activated on the hour**. If you initiate a connection between the hour mark (e.g. 10:15 am), the Pins will only begin working from the next hour mark (e.g. 11 am).  **Step 7:** The Igloohome devices that are associated with your account will automatically be set up as **Assets** under "**Igloohome Devices**"  - To navigate to assets go to Building \> Assets, search "Igloohome" in the filter.  [![](https://support.mybos.com/hs-fs/hubfs/undefined-Jul-14-2026-06-22-53-6882-AM.png?width=670&height=326&name=undefined-Jul-14-2026-06-22-53-6882-AM.png)](https://support.mybos.com/hubfs/undefined-Jul-14-2026-06-22-53-6882-AM.png?hsLang=en-au)  **Step 8:**  Click the Asset to view its details. The Asset information and Igloohome details will appear in the top-right corner, including the Daily Pin, which you can click to view.  [![Screenshot 2026-07-14 162407](https://support.mybos.com/hs-fs/hubfs/Screenshot%202026-07-14%20162407.png?width=598&height=289&name=Screenshot%202026-07-14%20162407.png)](https://support.mybos.com/hubfs/Screenshot%202026-07-14%20162407.png?hsLang=en-au)   ### Attaching a lock to a work order for a Contractor When sending a work order to a contractor, there is an option under the **Work Order Instructions** button to select a lock via a drop-down box. Select your preferred lock to attach it.  ![Screenshot 2026-07-14 162807](https://support.mybos.com/hs-fs/hubfs/Screenshot%202026-07-14%20162807.png?width=551&height=325&name=Screenshot%202026-07-14%20162807.png) In the Work Order, there will be a link to access the pin, where they will be taken to a screen showing the Daily Pin.   ![](https://support.mybos.com/hs-fs/hubfs/undefined-Jul-14-2026-06-30-34-3768-AM.png?width=354&height=389&name=undefined-Jul-14-2026-06-30-34-3768-AM.png) ![](https://support.mybos.com/hs-fs/hubfs/undefined-Jul-14-2026-06-30-44-1173-AM.png?width=309&height=159&name=undefined-Jul-14-2026-06-30-44-1173-AM.png)                   ❗For any problems with the Igloohomes hardware or application, please reach out to [Igloohomes support](https://support.igloohome.co/support/tickets/new) --- ### Frequently Asked Questions **I’ve connected Igloohome to MYBOS, but I can’t attach a device to a Work Order or Quote email.** Please ensure that the integration is enabled in the Integration section. 1. Go to Settings → Integrations 2. Click on the ‘Igloo’ tile 3. Click on the slider in the top right so that it is on (blue) --- **How do I re-sync my devices to my MYBOS account?** 1. Go to Settings → Integrations 2. Click on the ‘Igloo’ tile 3. Click on ‘Configuration’ 4. Click on ‘Sync Now’ --- **Can I generate a new Daily Pin manually?** A new Daily Pin can be generated manually and will last until 11:00 pm each night (based on the building’s time zone) 1. Go to Settings → Integrations 2. Click on the ‘Igloo’ tile 3. Click on ‘Configuration’ 4. Click on ‘Generate Now’ --- **The Daily Pin I’ve been given isn’t working after I’ve connected Igloohome to MYBOS** When connecting Igloohome to MYBOS, the Daily Pin’s will become active on the next hour mark – e.g. if you connect the service at 10:15 am, then all Daily Pins will become active at 11:00 am. --- **What happens if I’m having issues with my Igloohome account, devices, or have questions about Igloohome?** MYBOS can only help with concerns relating to the integration and features available in the MYBOS portal. For everything else, please contact Igloohome support for assistance via your app, web account, Live Chat or submit a support ticket [https://support.igloohome.co/support/tickets/new](https://support.igloohome.co/support/tickets/new) --- **I can't see the "Request Integration" button?**  This typically happens when integrations are already enabled for your building, if this is the case, you can directly reach out to [customer success](mailto:customersuccess@mybos.com) to configure your subscription. - [Getting Started](https://support.mybos.com/knowledge-base/getting-started?hsLang=en-au) - [Features](https://support.mybos.com/knowledge-base/features?hsLang=en-au#main-content) - [Building Manager Dashboard](https://support.mybos.com/knowledge-base/features?hsLang=en-au#building-manager-dashboard) - [Community](https://support.mybos.com/knowledge-base/features?hsLang=en-au#community) - [Marketplace](https://support.mybos.com/knowledge-base/features?hsLang=en-au#marketplace) - [Cases](https://support.mybos.com/knowledge-base/features?hsLang=en-au#cases) - [Messages](https://support.mybos.com/knowledge-base/features?hsLang=en-au#messages) - [Calendar](https://support.mybos.com/knowledge-base/features?hsLang=en-au#calendar) - [Maintenance Schedule](https://support.mybos.com/knowledge-base/features?hsLang=en-au#maintenance-schedule) - [Building](https://support.mybos.com/knowledge-base/features?hsLang=en-au#building) - [Keys](https://support.mybos.com/knowledge-base/features?hsLang=en-au#keys) - [Parcels](https://support.mybos.com/knowledge-base/features?hsLang=en-au#parcels) - [Contractors](https://support.mybos.com/knowledge-base/features?hsLang=en-au#contractors) - [On-Site Check In](https://support.mybos.com/knowledge-base/features?hsLang=en-au#on-site-check-in) - [Troubleshooting](https://support.mybos.com/knowledge-base/troubleshooting?hsLang=en-au#main-content) - [FAQ](https://support.mybos.com/knowledge-base/troubleshooting?hsLang=en-au#faq) - [Administrator](https://support.mybos.com/knowledge-base/administrator?hsLang=en-au#main-content) - [Configuration](https://support.mybos.com/knowledge-base/administrator?hsLang=en-au#configuration) - [MYBOS Web Platform](https://support.mybos.com/knowledge-base/administrator?hsLang=en-au#mybos-web-platform) - [Reporting](https://support.mybos.com/knowledge-base/administrator?hsLang=en-au#reporting) - [Building Manager](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#main-content) - [Building Managers - Web Portal](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#building-managers-web-portal) - [Building Configuration](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#building-configuration) - [Residents](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#residents) - [Maintenance & Work Orders](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#maintenance-work-orders) - [Communication](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#communication) - [Community & Amenities](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#community-amenities) - [Reporting](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#reporting) - [Integrations](https://support.mybos.com/knowledge-base/building-manager?hsLang=en-au#integrations) - [Residents](https://support.mybos.com/knowledge-base/residents?hsLang=en-au#main-content) - [Resident App](https://support.mybos.com/knowledge-base/residents?hsLang=en-au#resident-app) - [Resident Web Portal](https://support.mybos.com/knowledge-base/residents?hsLang=en-au#resident-web-portal) - [MYBOS Solutions](https://support.mybos.com/knowledge-base/mybos-solutions?hsLang=en-au) - [Feature Updates](https://support.mybos.com/knowledge-base/feature-updates?hsLang=en-au) [![MYBOS Logo](https://support.mybos.com/hs-fs/hubfs/MYBOS-Logo-Apr-11-2025-02-01-58-5626-AM.png?width=300&height=59&name=MYBOS-Logo-Apr-11-2025-02-01-58-5626-AM.png "MYBOS Logo")](http://mybos.com) Suite 1.01 Level 1, 6 Parkview Drive Sydney Olympic Park New South Wales, 2127 Australia Copyright © 2026, mybos.com