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Lock Boxes Access

Keyless entry for contractors, staff, and residents — issue secure, time-limited PIN codes straight from MYBOS, no physical keys required.

 MYBOS gives Building Managers a way to manage property access using lock boxes instead of handing out physical keys. 

Rather than arranging a handover or cutting spare keys, BMs can issue contractors, staff, or residents time-limited, recurring, or one-time PIN codes straight from MYBOS, with full activity logs to see who accessed what and when. Because lock boxes work offline, access stays reliable even without WiFi, making handovers and contractor visits faster and more secure.

This is made possible through MYBOS's integration with Igloohome, the smart lock and keyless access platform behind our lock boxes. 

Contents 

❗For any problems with the Igloohomes hardware or application, please reach out to Igloohomes support

How to Set Up Your Lock Box  

💡 Before setting up a lock box with MYBOS you will need an account and subscription with Igloohomes, the platform your lock boxes run on.

 

Step by Step Walkthrough

Step 1: Navigate to the Settings menu in the left hand side of the Building Manager Portal 

Step 2: In the Settings menu, click the Integrations sub-menu located in the first section. 

integrations

Step 3: Click the Igloo integration card. This will open a pop up which provides an overview of what Igloohome is and a Configuration menu. To begin connecting Igloohomes, click the Configuration tab. 

Step 4: In the Configuration tab, click the green Connect button. You will be redirected to Igloohome's login page. Enter your details and press Sign in. 

Step 5: Once the connection is successful, you will be returned to the integration page. You will know the connection is successful because the Igloohome status inside the pop-up will say "Connected". 

  

💡 If you have successfully connected Igloohome but upon being returned there is no change in the pop-up, refresh the page. 

The pop-up will also show a few new statuses. 

  • Sync Now → updates devices in case of changes
  • Generate Now → creates new Pins until the daily reset, which activates on the next hour.

❗ It is important to note that Daily Pins for Locks and Keypads are activated on the hour. If you initiate a connection between the hour mark (e.g. 10:15 am), the Pins will only begin working from the next hour mark (e.g. 11 am). 

Step 6: The Igloohome devices that are associated with your account will automatically be set up as Assets under "Igloohome Devices" 

  • To navigate to assets go to Building > Assets, search "Igloohome" in the filter. 

  

Step 6:  Click the Asset to view its details. The Asset information and Igloohome details will appear in the top-right corner, including the Daily Pin, which you can click to view. 

Screenshot 2026-07-14 162407

 

Attaching a lock to a work order for a Contractor

When sending a work order to a contractor, there is an option under the Work Order Instructions button to select a lock via a drop-down box. Select your preferred lock to attach it. 

Screenshot 2026-07-14 162807

In the Work Order, there will be a link to access the pin, where they will be taken to a screen showing the Daily Pin. 

 

 

 

 

 

 

 

 

 

 

 

Frequently Asked Questions

I’ve connected Igloohome to MYBOS, but I can’t attach a device to a Work Order or Quote email.

Please ensure that the integration is enabled in the Integration section.

  1. Go to Settings → Integrations
  2. Click on the ‘Igloo’ tile
  3. Click on the slider in the top right so that it is on (blue)

    How do I re-sync my devices to my MYBOS account?

    1. Go to Settings → Integrations
    2. Click on the ‘Igloo’ tile
    3. Click on ‘Configuration’
    4. Click on ‘Sync Now’

            Can I generate a new Daily Pin manually?

            A new Daily Pin can be generated manually and will last until 11:00 pm each night (based on the building’s time zone)

            1. Go to Settings → Integrations
            2. Click on the ‘Igloo’ tile
            3. Click on ‘Configuration’
            4. Click on ‘Generate Now’

                    The Daily Pin I’ve been given isn’t working after I’ve connected Igloohome to MYBOS

                    When connecting Igloohome to MYBOS, the Daily Pin’s will become active on the next hour mark – e.g. if you connect the service at 10:15 am, then all Daily Pins will become active at 11:00 am.

                    What happens if I’m having issues with my Igloohome account, devices, or have questions about Igloohome?

                    MYBOS can only help with concerns relating to the integration and features available in the MYBOS portal. For everything else, please contact Igloohome support for assistance via your app, web account, Live Chat or submit a support ticket https://support.igloohome.co/support/tickets/new