How to Reset a User's Password

Option 1 (Self Service)

1. Go to https://app.v4.mybos.com/ and click on the Forgot password? link.
   
2. Enter your email and Send Request
   
3. Check your inbox for the password reset link
   1. Note: This link expires within 48 hours.
4. Follow the link in the email to reset your password.
5. Note: if you have Multi-factor Authentication on, you will be prompted for a code like below. 
   
6. This will be sent through to your email, please copy/paste this into MYBOS to give you access.
   

To reset the password on a User's behalf, you'll need access to the Company Portal, i.e. click on your profile name top right corner -> select Switch to Company Portal

Option 2 (User self-reset via email)

1. Click on Users in the menu, then select the checkbox next to your User name
2. Select Resend Invite
3. This will trigger an automatic email to be sent to the User's email, e.g.
   1. Note: This link expires within 48 hours.
4. This allows the User to reset the password themselves, along with their username + MYBOS link

Option 3 (Set new password)

1. Click on Users in the menu, then select the checkbox next to your User name
2. Select Reset Password
3. Enter in a new password. 
   1. Ensure the new password is at least 8 characters long and can include alphanumeric characters, uppercase and lowercase letters, and special characters.
      
4. Send the new password and username to your Admin/Standard User via a separate email for security purposes.

Option 4 (Set new password)

1. Click on Users in the menu, then select the User name to pop into the profile
2. Select Reset Password
3. Enter in a new password. 
   1. Ensure the new password is at least 8 characters long and can include alphanumeric characters, uppercase and lowercase letters, and special characters.
      
4. Send the new password and username to your Admin/Standard User via a separate email for security purposes.