The most common reason the feedback portal or in-app guides do not load is correctly is that ad blockers are enabled. The portal and guides are not part of the native MYBOS app, and instead are provided through Pendo.
If you have ad blockers enabled or use a browser such as Brave or Opera, you may be unable to access the feedback portal or our in-app guides.
To resolve this issue, choose one of the following options:
- Whitelisting MYBOS on your adblocker → the way to do this differs per adblocker, refer to your adblocker settings to configure.
- Turning "Ad-Block Only Mode" on in Brave (see photo below)
Click to Enlarge- Using a separate browser for MYBOS such as Google Chrome (highly recommended)
❗ If you are still experiencing issues accessing the feedback portal or launching the in-app guides, please reach out to support