--- title: Adding & Editing Case Priority description: Case Priority Statuses allow building managers to categorise and track cases based on their level of urgency. Customising these statuses helps teams quickly identify high-priority requests, organise workflows more effectively, and filter or toggle cases within the Cases view for improved visibility and management. --- [Skip to content](https://support.mybos.com/knowledge-base/adding-editing-case-priority#main-content) [More support](https://support.mybos.com/knowledge-base/kb-tickets/new?hsLang=en-au) [![white mybos logo-1](https://support.mybos.com/hubfs/white%20mybos%20logo-1.svg)](https://support.mybos.com/knowledge-base?hsLang=en-au) - [Product Updates](https://productupdates.mybos.com/whats-new) - [Getting Started](https://support.mybos.com/knowledge-base/getting-started) - [Building Managers](https://support.mybos.com/knowledge-base/building-manager) - [Administrators](https://support.mybos.com/knowledge-base/administrator) - [Residents](https://support.mybos.com/knowledge-base/residents) - [Training Academy](https://mybos.com/support/training-academy/) Open main navigation Close main navigation - [Product Updates](https://productupdates.mybos.com/whats-new) - [Getting Started](https://support.mybos.com/knowledge-base/getting-started) - [Building Managers](https://support.mybos.com/knowledge-base/building-manager) - [Administrators](https://support.mybos.com/knowledge-base/administrator) - [Residents](https://support.mybos.com/knowledge-base/residents) - [Training Academy](https://mybos.com/support/training-academy/) - [More support](https://support.mybos.com/knowledge-base/kb-tickets/new) - [Contact us](https://support.mybos.com/knowledge-base/contact-us) [Contact us](https://support.mybos.com/knowledge-base/contact-us?hsLang=en-au) How can we help you? - There are no suggestions because the search field is empty. 1. [MYBOS Knowledge Base](https://support.mybos.com/knowledge-base?hsLang=en-au) 2. [Features](https://support.mybos.com/knowledge-base/features?hsLang=en-au) 3. [Cases](https://support.mybos.com/knowledge-base/features?hsLang=en-au#cases) # Adding & Editing Case Priority ## You can edit case priority statuses directly from the settings menu located next to “New Case” **Case Priority Statuses allow building managers to categorise and track cases based on their level of urgency. Customising these statuses helps teams quickly identify high-priority requests, organise workflows more effectively, and filter or toggle cases within the Cases view for improved visibility and management.** How to add or edit case priority status **Step 1:** Go to **Cases** \> **Settings  ![setting-gear](https://support.mybos.com/hubfs/setting-gear.svg) (**located next to the **New Case** button**).** **Step 2:** Locate the relevant field in the drop box i.e **Add or Edit Case Priority.** **Step 3**: Enter the name of your case type \> Click **Add.** **Step 4**: Click **Save.** **[![Adding Case Priority-1](https://support.mybos.com/hs-fs/hubfs/Adding%20Case%20Priority-1.gif?width=670&height=345&name=Adding%20Case%20Priority-1.gif)](https://support.mybos.com/hubfs/Adding%20Case%20Priority-1.gif?hsLang=en-au)**[Click to enlarge](https://support.mybos.com/hubfs/Adding%20Case%20Priority-1.gif?hsLang=en-au) #### In the pop-up, you can also: - **![grab\_sort](https://support.mybos.com/hubfs/grab_sort.svg)   Drag** to reorder the position of case priority statuses. - **![edit](https://support.mybos.com/hubfs/edit.svg)  Edit** pre-exisitng case priority names - **![delete](https://support.mybos.com/hubfs/delete.svg)   Delete** case priority statuses. 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