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Adding & Editing Case Priority

You can edit case priority statuses directly from the settings menu located next to “New Case”

Case Priority Statuses allow building managers to categorise and track cases based on their level of urgency. Customising these statuses helps teams quickly identify high-priority requests, organise workflows more effectively, and filter or toggle cases within the Cases view for improved visibility and management.

How to add or edit case priority status

Step 1: Go to Cases > Settings  setting-gear (located next to the New Case button).

Step 2: Locate the relevant field in the drop box i.e Add or Edit Case Priority.

Step 3: Enter the name of your case type > Click Add.

Step 4: Click Save.


Adding Case Priority-1Click to enlarge

In the pop-up, you can also:

  • grab_sort   Drag to reorder the position of case priority statuses. 
  • edit  Edit pre-exisitng case priority names
  • delete   Delete case priority statuses. 

Reordering, Editing and Removing Case PriorityClick to enlarge

❗  Deleting an option is permanent and cannot be undone.