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Add / Edit Case Types

You can edit case types directly from the settings menu located next to “New Case”

1. To add or edit a case priority, simply navigate to the settings icon ( setting-gear ) next to "New Case". Then, click "add or edit case types" in the drop down menu.

Open _Edit Case_Click to enlarge

2. In this menu, you can create a new case type by entering the desired name and clicking Add. The new case type will appear on the right-hand side, where you can drag and drop to reorder which case types are displayed.

Add_edit_remove case typeClick to enlarge

💡You can also edit existing case priorities by clicking the edit icon edit, or remove them entirely by clicking the delete icon delete

 

❗deleting a case type is permanent and cannot be undone.