Knowledge Base

Broadcast is your ultimate tool when you want to reach out to your community in an instant. If you have your community’s contact information including email addresses and mobile phones, broadcast lets you email and/or SMS them. This is very convenient and effective when you have to pass down notices or make urgent announcements. Broadcast maintains certain contact groups for you, but you also have the option to create additional subgroups.

1.       Click the broadcast button in the top menu bar. The broadcast screen will open.

2.       The leftmost panel shows the contacts’ groups in your building. These groups are linked to apartments/residents database and any change in their information is also reflected in broadcast groups.

3.       Select a group to view its members and corresponding apartment numbers in the next panel.

4.       You can select all members in a group or just a few by ticking their respective checkboxes.

5.       After selecting the recipient(s), select the type of broadcast (SMS or Email) using the drop down list in the right most panel.

a.       For email, type subject and message body. You can also add attachments by clicking the pin icon on the right. Press Send to finish.

b.       For SMS:        

                                                       

i.      Check if you have sufficient SMS available in the green box on the top right side. If you have lesser SMS than you want to send, you might need to purchase more SMS. See How to purchase SMS for broadcast for details. 

ii.      In the text message box, you can type in up to 765 characters which is equal to 5 standard messages SMS. See How does SMS billing work for costing details.   

iii.      Press Send to finish.

6.       An information dialog will appear. Press OK.

7.       Any Email messages you send are visible below the Send button in reverse chronological order.

8.       Double click on a sent message to view its contents. Press Close to exit

1.       Click the broadcast button in the top menu bar. The broadcast screen will open.

2.       Select a group in the left panel to view its members and corresponding apartment numbers in the next panel.

3.       You can select all members in a group or just a few by ticking their respective checkboxes.

4.       After selecting the recipient(s), select SMS as the type of broadcast using the drop down list in the right most panel.

5.       Check if you have sufficient SMS available in the green box on the top right side.

6.       If you have lesser SMS than you want to send, press the ‘Top Up’ button to view SMS Purchase form.

7.       SMS buckets are available in multiples of 100, starting from 100 to 1000. Select the bucket and press Save to confirm your purchase.

8.       It may take a few seconds to confirm your recharge. Wait for the ‘Recharge Successful’ prompt to appear, then press Close. 

9.       Repeat steps 5-8 to purchase more buckets.

MYBOS allows messages up to 765 characters. Messages up to 160 characters are charged as 1 SMS. Messages between 161 and 765 characters are charged at 153 characters per SMS. This is due to some extra bytes required for encoding concatenated messages. The following table summarizes the number of SMS charged against character lengths:

Number of characters                               SMS charged

1-160                                                                   1

161-306                                                              2                          

307-459                                                             3

460-612                                                             4

613-765                                                             5

Because SMS may be charged in addition to your standard subscription fees, it is recommended to be careful with the length of your messages.